FAQ

Welcome to our Frequently Asked Questions (FAQ) page! Here, we’ve compiled comprehensive answers to the most common questions to help you quickly find the information you need.

If you have additional enquiries or need further assistance, feel free to reach out to us. You can use our live chat feature in the bottom right-hand corner, available Monday to Friday, 9:00 AM – 5:00 PM (AEST), or visit our Contact Us section.

We’re here to help make your shopping experience as smooth and enjoyable as possible!

 

Product Enquiries:

What products do you sell?

  • STripleB offers an extensive range of home furniture and decor designed to suit every style and preference. Our collection includes everything you need to create your ideal living space, from living and dining room furniture, bedroom essentials, and outdoor pieces to home decor items and flooring options. Whatever your vision, we have the products to bring it to life.

 

Where are you located?

  • STripleB is an Australian-based e-commerce business that operates exclusively online. We cater to the Australian market, providing a seamless digital shopping experience and a wide selection of products across various categories, all delivered to your doorstep.

 

Do you have a physical store?

  • No, STripleB operates solely as an online store. By focusing on e-commerce, we can continuously expand our product range and provide our customers with a diverse and curated selection of high-quality items.
  • Let us help you transform your house into a home!

 

Can I see the materials and dimensions of a product?

  • Yes, detailed product specifications, including materials and dimensions, are available on each product page under the “Details” section.

 

Do you offer custom furniture or decor options?

  • Currently, we don’t provide custom orders, but we have a wide range of designs to suit various styles and needs.

 

Are your products covered by warranty?

  • Yes, most of our products come with a manufacturer’s warranty. Warranty details can be found on the product page.

Payment Enquiries:

What payment methods do you accept?

We accept a wide range of payment options to ensure convenience and flexibility for our customers, including:

  • American Express (Amex)
  • Apple Pay
  • Google Pay
  • Mastercard
  • PayPal
  • Shop Pay
  • UnionPay
  • Visa

 

Can I pay in installments?

  • Currently, this is not an option. However, we do offer a variety of other convenient payment methods, including credit cards, PayPal, Apple Pay, Google Pay, and more.

 

My payment isn’t going through. What should I do?

If you’re having trouble with a payment:

  • Double-check your card details, including the expiry date and CVV.
  • Ensure you have sufficient funds in your account.
  • Try an alternative payment method listed above.
    If issues persist, please contact us for assistance, and we’ll help resolve the problem.

Technical Issues:

I’m having trouble logging into my account. What should I do?

  • Click “Forgot Password” on the login page to reset your password. If you still experience issues, reach out to our team.

 

The website isn’t displaying correctly. How can I fix it?

  • Try clearing your browser cache and refreshing the page. Alternatively, access our website on a different browser or device.
  • Alternatively, you can reach our support team via the Contact Us option.

Subscription Enquiries

How do I create an account?

  • To create an account, click on the Account icon located at the top of our website.

 

What is your subscription service, and how does it work?

  • Our subscription service gives you exclusive access to discounts, early sales, and decor tips. You can subscribe by signing up on our website, located at the bottom of the website.

 

Can I shop without creating an account?

  • Yes, you can shop as a guest only.
  • Creating an account will however offer a more personalised experience offering you access to special offers and updates on new products.

 

How can I manage or cancel my subscription?

  • Log into your account, navigate to the "Subscription" section, and follow the prompts to manage or cancel your plan.

Shipping & Delivery:

How long will it take to receive my order?

  • Delivery times vary based on your location. Most orders are delivered within 5-10 business days. Delivery details.

 

How much does shipping cost?

  • Shipping fees are calculated at checkout based on your location and the size of your order. Free shipping may apply to orders over a certain amount.

 

Can I track my order?

  • Yes, once your order is dispatched, you’ll receive a tracking link via email to monitor your delivery.

Returns and Refunds:

What is your return policy?

 

How do I start a return?

Contact our support team to begin the return process, and we’ll provide you with instructions and a return label.

 

When will I receive my refund?

  • Once your returned item is received and inspected, we’ll notify you of the refund status.

    • Approved refunds will be processed back to your original payment method within 5 – 10 business days.